These Terms and Conditions explain the rules that apply when you register, deposit, claim an offer, place a bet, play a casino game, or request a withdrawal through rich99. Please read the full agreement before using your account.
By creating an account or continuing to use rich99, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not accept any part of this agreement, you should not register, deposit, or use the gaming services.
This page is the general player agreement for rich99. Individual promotions, tournaments, games, and payment channels may carry additional rules shown at the point of use. When a specific rule conflicts with a general provision, the specific rule normally applies to that feature. Keep a copy of any promotional terms you accept.
These feature cards summarise the areas players ask about most. They are quick guides only, so the detailed clauses below remain the controlling terms.
Register with accurate details, protect your password, complete requested verification, and never allow another person to operate your rich99 account. One verified account per eligible player keeps the platform safer for everyone.
Every rich99 promotion may include eligibility, wagering, game contribution, minimum odds, expiry, and withdrawal conditions. Review those details before opting in so you know exactly how an offer works.
Rich99 supports approved Philippine payment methods such as GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet bank transfer, BDO, BPI, UnionBank, Visa, and Mastercard, subject to account checks.
These Terms and Conditions form an agreement between each eligible player and rich99. The agreement applies to the website, player wallet, sportsbook, poker room, JILI Slots, roulette tables, esports markets, promotions, referral features, and other services made available through rich99.
Using the website after an updated version of these terms becomes effective means you accept that version. Rich99 may provide important notices through the website or your account interface. You are responsible for checking notices and reviewing the current agreement from time to time.
Nothing on rich99 guarantees that a game, market, promotion, provider, or payment channel will remain available permanently. Services may be adjusted, suspended, or removed for operational, technical, security, regulatory, or commercial reasons.
You may register with rich99 only if you are at least 21 years old, have legal capacity to enter this agreement, and are permitted to participate under the laws that apply to you. It is your responsibility to understand your local obligations before opening an account.
Employees, contractors, game suppliers, payment partners, and other restricted persons may not participate where their role creates a conflict of interest. A player must not use rich99 while located in a place where access or online gaming is prohibited.
Rich99 may ask for documents or information to confirm your age, identity, address, payment ownership, or source of funds. Access, deposits, gameplay, bonuses, and withdrawals may be limited while a review is ongoing. Supplying false, altered, borrowed, or misleading information may result in account closure and the cancellation of affected transactions.
Each person may maintain only one rich99 account unless written approval states otherwise. Your registered name should match the name on your accepted identity documents and payment accounts. Contact details must be current so rich99 can deliver verification codes, security notices, and account updates.
You must keep your username, password, one-time codes, and device access private. Do not share an account with a family member, friend, agent, or member of your barkada. Activity completed through valid account credentials may be treated as activity authorised by the registered player unless rich99 confirms unauthorised access.
If you notice an unfamiliar login or transaction, stop using the account and contact the rich99 support team promptly at support@rich99.best. Rich99 may temporarily lock the account while checking the report. Never disclose a password or one-time code to anyone claiming it is needed to release winnings.
Deposits must come from a payment method owned or lawfully controlled by the registered rich99 player. Third-party deposits may be declined, returned, or reviewed. Rich99 may impose transaction minimums, maximums, daily limits, and verification checks based on the selected channel and account status.
Supported options may include GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet bank transfer, BDO, BPI, UnionBank online banking, and Visa or Mastercard cards. Availability can change, and the deposit screen inside rich99 shows the channels currently open to your account.
Rich99 records balances in Philippine pesos. Your bank, card issuer, or wallet provider may apply its own processing rules. A deposit is credited only after confirmation from the relevant provider. Reversed, disputed, or charged-back deposits can lead to a wallet adjustment and temporary account restriction.
Promotions on rich99 may be limited by account status, deposit method, location, product, date, or invitation. Unless the offer says otherwise, a player may claim a promotion only once. Creating duplicate accounts, coordinating claims, or dividing deposits to bypass a limit is prohibited.
Bonus funds may be subject to wagering requirements before withdrawal. A promotion may also state which games count, how much each game contributes, which sportsbook odds qualify, the maximum stake permitted, and when the bonus expires. Rich99 may remove unused or unqualified promotional funds after the stated deadline.
Abusive patterns include opposite-side betting intended to remove risk, coordinated play, exploiting a technical error, placing prohibited high stakes while a bonus is active, or using multiple accounts to repeat a welcome offer. Rich99 may cancel a bonus and related winnings when evidence reasonably shows misuse.
A bet becomes valid when rich99 accepts it and records it in the player's bet history. Check the event, participant, market, selection, odds, and stake before confirming. A pending selection is not guaranteed until acceptance appears in the rich99 account.
Results are settled using the official outcome recognised by the relevant competition or data provider at the time of settlement. Later disciplinary changes generally do not alter a settled bet unless the market rules expressly say otherwise. Abandoned, postponed, interrupted, or rescheduled events are handled according to the applicable sport or market rule.
Live odds can move quickly. A rich99 bet is accepted at the price displayed in the confirmation, not necessarily the price first viewed. Markets may pause during important moments, such as a goal, knockout, map-ending play, or technical interruption. Obvious pricing, participant, or market errors may be corrected or voided.
Casino results on rich99 are generated and recorded through the relevant game system. Game-specific paytables, return-to-player information, table limits, tournament rules, and feature instructions are available within the selected game where applicable. Players should review them before staking real funds.
A round is complete when the game server records the outcome. If your internet connection drops, the server result may still stand even when the animation is not shown on your device. Reopen the rich99 account and check the balance or game record before trying to repeat a wager.
In poker, collusion, chip dumping, account sharing, automated play, prohibited assistance software, and coordinated unfair play are not allowed. In roulette and slots, attempting to manipulate a game, exploit a fault, or interfere with ordinary operation is prohibited. Rich99 may review suspicious sessions and withhold affected transactions while investigating.
Withdrawals should normally be sent to a verified payment method held in the same name as the rich99 account. Before processing a request, rich99 may ask for valid identification, a selfie or liveness check, proof of address, payment ownership, or information about the source of deposited funds.
Processing time depends on the payment channel, account status, requested amount, and completion of security checks. GCash and Maya requests may be fast once approved, while InstaPay, PESONet, BDO, BPI, UnionBank, Visa, or Mastercard processing can follow the relevant provider's timetable.
Rich99 may delay, divide, decline, or return a withdrawal where details do not match, a verification request remains incomplete, a payment dispute exists, a bonus condition has not been met, or suspicious account activity requires review. Players must not treat rich99 as a money-transfer service by depositing and withdrawing without reasonable gaming activity.
Fair participation protects the wider rich99 community. You must not use the website for fraud, money laundering, payment abuse, identity misuse, market manipulation, unauthorised commercial activity, or any unlawful purpose. You must not interfere with security controls, reverse-engineer platform functions, or introduce malicious code.
Players must not use bots, scripts, scrapers, automated betting tools, or other software that creates an unfair advantage or places unreasonable load on rich99 systems. Coordinating with another player to exploit promotions, poker tables, sportsbook markets, referral rewards, or payment limits is also prohibited.
If rich99 reasonably identifies prohibited activity, it may restrict access, cancel affected bets, remove bonuses, adjust balances, request further documents, suspend withdrawals, or close the account. Where required, relevant information may be retained or provided to authorised bodies in line with applicable obligations.
Rich99 is intended for adult entertainment, not as a source of guaranteed income. Set a PHP budget before playing, avoid using money needed for food, rent, tuition, bills, savings, or family expenses, and never chase a loss. Borrowing to gamble is not responsible play.
Rich99 may provide deposit limits, session reminders, cooling-off options, and self-exclusion controls. Once a restriction is confirmed, attempts to bypass it by creating another account may lead to closure of the duplicate account. A player can review further guidance through the Responsible Gaming page.
Rich99 may contact a player about unusual patterns, request an affordability or source-of-funds review, apply limits, or suspend activity when player protection concerns arise. These actions are safety measures and do not guarantee that rich99 can identify every instance of harmful gaming.
Rich99 processes information needed to register accounts, provide games, verify identity, prevent fraud, process PHP transactions, meet compliance duties, improve services, and respond to support requests. More information about data handling is available in the Privacy Policy.
You agree to receive essential service communications such as login alerts, transaction notices, policy updates, responsible gaming messages, and verification requests. Promotional preferences may be managed separately where the relevant rich99 controls are available.
Rich99 uses reasonable safeguards, but players also share responsibility for security. Keep devices updated, use a unique password, avoid public devices for financial activity, and sign out after a session. Do not respond to unofficial requests for passwords, payment PINs, or one-time verification codes.
Rich99 aims to keep the platform available, but uninterrupted access cannot be guaranteed. Maintenance, provider outages, internet failures, device issues, power interruptions, payment network delays, or events beyond reasonable control may affect availability.
If a technical error displays an incorrect balance, payout, bonus, price, or game result, rich99 may correct the record to reflect the verified system data. Players must not knowingly take advantage of an obvious malfunction. Funds credited by mistake do not become valid winnings merely because they temporarily appear in an account.
Before reporting an issue, capture the time, game or event, transaction reference, and a clear description. This information helps rich99 review server records efficiently. Screenshots can support a report, but verified platform and provider records remain the primary settlement evidence.
You may stop using rich99 and request account closure after settling pending matters. Rich99 may suspend or close an account for a terms breach, failed verification, unlawful activity, security risk, duplicate registration, chargeback, responsible gaming concern, or prolonged inactivity.
Before releasing an eligible remaining balance, rich99 may complete required checks and deduct valid amounts owed because of reversed deposits, incorrect credits, or affected transactions. Bonuses normally have no cash value after account closure unless the applicable promotion states otherwise.
Some records may be retained after closure where needed for transaction reconciliation, fraud prevention, dispute handling, self-exclusion enforcement, or legal and regulatory obligations. Account closure does not cancel responsibilities that arose while the rich99 account was active.
If you disagree with a transaction or settlement, contact rich99 support at support@rich99.best and provide your registered details, transaction reference, relevant date, and a clear explanation. Avoid sharing passwords, PINs, or full card credentials in any message.
Rich99 will review available account, payment, game, and provider records. Complex cases can take longer where information must be requested from a bank, wallet, gaming provider, or data supplier. Continue cooperating with reasonable document requests while the review is open.
A complaint should be raised promptly after you notice an issue. Delayed reports can make records harder to retrieve. Rich99 will communicate the review outcome through the registered contact channel or account interface, subject to identity confirmation.
Rich99 may update these Terms and Conditions to reflect product changes, payment requirements, security developments, responsible gaming standards, or applicable obligations. Material updates may be highlighted on the website or through the account interface.
If one provision is found invalid or unenforceable, the remaining provisions continue to apply to the fullest permitted extent. A delay by rich99 in enforcing a right does not permanently waive that right. Headings are included for convenience and do not replace the meaning of the clauses.
These terms, together with the Privacy Policy, Responsible Gaming information, and any applicable promotion or product rules, form the agreement governing your use of rich99. Review them carefully and play only when the rules are clear to you.
The availability, minimum, maximum, and processing time of a channel can vary. Always follow the current instructions displayed inside your account.
| Payment category | Examples | Player responsibility | Possible checks |
|---|---|---|---|
| Mobile wallets | GCash, Maya, GrabPay, Coins.ph | Use a wallet you lawfully own and enter accurate details. | Name, number, wallet ownership, and transaction history. |
| Bank transfer | InstaPay, PESONet, BDO, BPI, UnionBank | Use a bank account matching your verified rich99 identity. | Account ownership, transfer reference, and source of funds. |
| Bank cards | Visa and Mastercard | Use an eligible card issued in your name and never dispute a valid payment. | Cardholder identity, deposit confirmation, and security review. |
| Withdrawals | Available verified PHP channels | Complete verification and choose a method accepted by rich99. | Identity, payment ownership, bonus status, and account activity. |
Your registered name, mobile number, email address, and payment information should remain accurate. Outdated or mismatched information can delay a rich99 verification or withdrawal review.
Check the event, market, odds, selection, and PHP stake. Rich99 cannot normally reverse a correctly accepted wager simply because a player changed their mind afterwards.
A large headline amount does not replace the actual promotional rules. Check wagering requirements, qualifying games, stake limits, expiry dates, and withdrawal restrictions on rich99 before opting in.
Set limits based on entertainment spending, not expected winnings. If rich99 play no longer feels enjoyable or controlled, use the available restriction tools and take a proper break.
Register only when you meet the eligibility rules, understand the player agreement, and are ready to keep your gaming responsible.