Rich99 Privacy Policy – How We Protect Your Data
This page explains what personal information rich99 collects from Philippine players, why we need it, how we keep it secure, and what rights you have over your own data. We wrote it in plain language so it is actually readable — not just a wall of legal text.
Your Personal Data Is Handled Responsibly at Rich99
When you create a rich99 account, deposit funds in PHP, place a bet, or contact support, you share personal information with us. That information makes it possible to run a secure, compliant, and functional gaming platform. It is also your information, and you have the right to know exactly what happens to it.
This Privacy Policy is rich99's commitment to the Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules. It covers every type of information collected through the website, your account, transactions, and any messages you send to rich99. It applies to all Philippine players and anyone else who accesses rich99 from the country.
We do not sell your data to third-party marketers. We do not share your transaction history, identity documents, or payment details for commercial purposes outside of what is needed to operate your account, process your PHP deposits or withdrawals, or meet legal obligations. Those are not aspirational statements — they describe how rich99 actually runs its data operations.
- Compliant with the Philippine Data Privacy Act (RA 10173)
- All data transfers secured by 256-bit SSL encryption
- No selling or renting of personal data to third-party advertisers
- PHP transaction data stored securely and used only for account operations
- Clear process for Filipino players to access, correct, or delete their data
Six Privacy Commitments Rich99 Makes to Every Player
These are the practical values that guide how rich99 handles your information — not just legal compliance checkboxes.
Rich99 only collects information that is genuinely needed to register your account, verify your identity, process PHP payments, and keep the platform secure. We do not ask for data we do not have a clear and legitimate reason to hold.
Your personal details, transaction records, and gaming history are never sold to data brokers, advertisers, or unrelated third parties. Rich99 works with service providers only to operate the platform, and those providers are bound by strict data processing terms.
All data transfers between your device and rich99 servers use 256-bit SSL encryption. Account credentials are stored using industry-standard hashing. PHP payment credentials are handled through approved payment gateway systems that apply their own security standards.
Under the Data Privacy Act and rich99 policy, you can request a copy of your data, ask for corrections, object to certain processing, or request deletion. These are not empty promises — submit a request to support@rich99.best and we will respond within the timeframe required.
Rich99 keeps personal data only as long as needed for the purpose it was collected or as required by applicable regulations. Financial transaction records may be kept for a defined regulatory retention period. Closed account data is handled in line with those limits.
When rich99 makes material changes to this Privacy Policy, we will notify active players through the website or their account interface. Continuing to use rich99 after an update is published means you accept the revised policy. You can always review the current version here.
The Information Rich99 Collects from Philippine Players
Depending on how you use rich99, the information we hold about you falls into several categories. Understanding what data is involved helps you make informed decisions about your account.
| Category | Examples | Primary purpose |
|---|---|---|
| Identity | Full name, date of birth, government ID number | Age verification, account registration, and KYC compliance |
| Contact | Mobile number, email address | Account communications, OTP delivery, support responses |
| Financial | GCash or Maya number, bank account details, transaction history in PHP | Processing deposits and withdrawals, fraud prevention |
| Technical | IP address, device type, browser, session duration | Security monitoring, platform optimisation, fraud detection |
| Gaming activity | Bet history, game preferences, login timestamps | Account management, responsible gaming, dispute resolution |
| Communications | Support chat, emails, form submissions | Resolving queries, improving support quality, record keeping |
A note on sensitive information
Government-issued ID documents submitted for verification are handled with elevated security controls. Rich99 does not retain image files of identity documents beyond the time needed for the applicable verification review, unless a longer retention period is required by regulation.
Rich99 Privacy Policy — Full Details
These clauses, together with the summaries above, form the complete Rich99 Privacy Policy. If a summary conflicts with the detailed clause, the detailed clause applies.
Scope and Controller Identity
This Privacy Policy applies to all personal data collected and processed by rich99 through the website, mobile interface, player account, payment systems, customer support channels, and any other service operated under the rich99 brand. Rich99 acts as the data controller for the personal information of its registered players and visitors.
The policy covers players accessing rich99 from the Philippines and applies regardless of which device or connection type is used. By registering an account, depositing funds, or continuing to use the platform after this policy is published, you confirm that you have read and understood its terms.
Questions about this policy, requests to exercise your privacy rights, or concerns about how rich99 handles your data should be sent to support@rich99.best. Include your full registered name and account reference so we can locate your record and respond appropriately.
Legal Basis for Processing
Rich99 processes personal data on the following legal grounds as recognised under Republic Act 10173 and its implementing rules:
- Contractual necessity — Processing is required to create and manage your account, accept and settle bets, process PHP deposits and withdrawals, and deliver the gaming services you have registered to use.
- Legal obligation — Rich99 may be required to collect, retain, verify, or report information to comply with applicable Philippine laws, anti-money laundering requirements, gaming regulations, and tax obligations.
- Legitimate interests — Rich99 has a legitimate interest in preventing fraud, detecting prohibited activity, securing its systems, improving platform performance, and managing responsible gaming obligations.
- Consent — Where processing goes beyond the grounds above, for example sending optional promotional communications, rich99 will seek your explicit consent and provide a clear way to withdraw it.
How Rich99 Uses Your Information
Rich99 uses the personal data collected to operate and improve the platform in the following ways:
Account and identity management
We use your name, date of birth, contact details, and identity documents to register your account, verify your age and identity, deliver one-time passwords, and maintain a lawful and accurate player record.
PHP transactions
Financial information — including your GCash or Maya number, bank account details, and transaction history — is used to process deposits and withdrawals in Philippine pesos, reconcile balances, and investigate disputed transactions. This information is shared only with the payment service provider handling the specific transaction.
Security and fraud prevention
Technical data including IP addresses, device identifiers, and session information is used to detect unusual access patterns, identify account takeover attempts, flag potentially fraudulent deposits, and protect the rich99 platform and its player community.
Responsible gaming
Gaming activity data — bet history, deposit frequency, session duration — is used to monitor for signs of problem gambling, apply account limits when requested, enforce self-exclusion instructions, and respond to responsible gaming concerns.
Service communications
Rich99 uses your contact information to deliver transactional messages: account confirmations, OTP codes, security alerts, withdrawal receipts, and responses to support requests. These messages are essential to the service and cannot be unsubscribed from while your account is active.
Optional promotional communications
Where you have given consent, rich99 may send information about promotions, new game launches, referral rewards, and other marketing relevant to Philippine players. You can withdraw consent for these messages at any time through your account settings or by contacting support.
Sharing Personal Data with Third Parties
Rich99 does not sell, rent, or trade personal data to third-party marketers. Limited sharing occurs only in the following circumstances:
- Payment service providers — GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, Visa, and Mastercard process your transactions. They receive the minimum information required to execute and verify each PHP payment.
- Game and platform suppliers — JILI Slots, roulette, poker, and esports providers may receive anonymised or account-level data needed to run the games or settle results. Direct personal data is shared only where it is strictly required for the game service.
- Technology and infrastructure providers — Cloud hosting, security, analytics, and support tools used by rich99 are operated by third-party providers under data processing agreements that restrict them from using your data for their own purposes.
- Regulatory and law enforcement bodies — Rich99 may disclose information to Philippine gaming regulators, the Anti-Money Laundering Council, tax authorities, or law enforcement agencies when required by law, court order, or formal regulatory request.
- Corporate transactions — In the event of a merger, acquisition, or restructuring affecting rich99, player data may be transferred as part of the business. Any successor entity would be bound by this policy or provide notice of changes.
Cookies and Tracking Technologies
Rich99 uses cookies and similar technologies to enable core platform functions, maintain your session, remember preferences, and measure traffic patterns. Some cookies are essential — the website does not function correctly without them. Others support analytics and platform improvements.
Essential cookies
These maintain your logged-in session, protect against cross-site request forgery, and enable secure payment flows. They are active throughout your visit and cannot be disabled while using the platform.
Analytics cookies
Rich99 uses aggregate analytics to understand how players navigate the website, which features are used most, and where technical errors occur. This information is used to improve the platform. Where third-party analytics tools are used, they process data in aggregated or anonymised form.
Preference cookies
These remember settings such as display preferences or language choices so you do not need to re-configure them on each visit. You can clear these through your browser settings without affecting your rich99 account.
Most browsers allow you to control cookie acceptance through settings. Blocking essential cookies will affect your ability to log in and use the platform normally. Blocking analytics or preference cookies does not prevent access to rich99.
Data Retention
Rich99 retains personal data for as long as necessary to fulfil the purpose for which it was collected, plus any additional period required by applicable law or regulation. The following general principles apply:
- Active account data — Held for the duration of your active relationship with rich99.
- Financial transaction records — Retained for the period required under applicable anti-money laundering, tax, and gaming regulations, which typically ranges from five to ten years from the date of the transaction.
- Identity verification documents — Retained for the verification review period and any subsequent regulatory retention requirement. Image files are not held indefinitely beyond what compliance rules demand.
- Support communications — Kept for a reasonable period to allow follow-up, dispute resolution, and quality review, after which they are deleted or anonymised.
- Closed account records — Core records may be retained after account closure to fulfil legal obligations, resolve pending disputes, enforce self-exclusion, and support fraud investigations.
When retention periods expire, rich99 securely deletes or anonymises the relevant data so it can no longer be linked to an identifiable individual.
Your Rights Under the Data Privacy Act
As a data subject under Republic Act 10173, you have the following rights in relation to your personal data held by rich99:
- Right to be informed — To know what data is collected, why it is collected, and who it is shared with. This Privacy Policy fulfils that obligation.
- Right of access — To request a copy of the personal data rich99 holds about you, including the categories of data, the sources, and the recipients.
- Right to rectification — To request correction of inaccurate or incomplete personal data. For account details, you may be able to update some information directly in your rich99 account settings.
- Right to erasure — To request deletion of personal data where retention is no longer legally justified, subject to overriding obligations that require rich99 to keep the records.
- Right to object — To object to processing based on legitimate interests, particularly for direct marketing purposes. Objecting to marketing will not affect your ability to use your rich99 account.
- Right to data portability — To request your data in a structured, commonly used format where technically feasible.
- Right to lodge a complaint — To raise a concern with the National Privacy Commission of the Philippines if you believe rich99 has not handled your data in accordance with the Data Privacy Act.
To exercise any of these rights, contact support@rich99.best. Include your full name, registered email or mobile number, and a clear description of your request. Rich99 will respond within the period required under applicable data privacy regulations after verifying your identity.
Security Measures
Rich99 applies technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, and destruction. These include:
- 256-bit SSL/TLS encryption for all data transmitted between player devices and rich99 servers
- Industry-standard hashing for stored account credentials — passwords are not stored in plain text
- Access controls limiting internal access to personal data on a need-to-know basis
- Session management controls requiring re-authentication for sensitive account actions
- Regular security reviews and monitoring of system access logs
- Contractual data security obligations imposed on all third-party service providers
No online system is completely free from risk. Rich99 cannot guarantee absolute security, but we maintain industry-standard protections and work continuously to identify and address vulnerabilities. Players also share responsibility — use a strong and unique password, keep your device software updated, and sign out after sessions on shared devices.
If you suspect that your rich99 account has been accessed without your authorisation, contact support immediately at support@rich99.best and change your password. Do not share passwords, OTP codes, or payment PINs with anyone claiming to be from rich99 support — our team will never request these directly.
Children and Minor Players
Rich99 services are strictly for adults aged 21 and above in the Philippines. The platform does not knowingly collect personal data from individuals below this age. Age verification is part of the registration process and may be confirmed through identity document checks.
If rich99 discovers that an account was registered by a person below the minimum age, the account will be closed, deposits will be returned after applicable checks, and associated data will be handled in line with regulatory requirements. Parents or guardians who believe a minor has registered should contact support immediately.
Policy Updates and Contact
Rich99 may update this Privacy Policy to reflect changes in the platform, payment integrations, legal requirements, or data processing practices. Material changes that affect how player data is used will be communicated through a notice on the website or within the account interface before the change takes effect.
The version of this policy published on this page is the currently effective version. Continuing to use rich99 after an update is published constitutes acceptance of the revised terms. If you do not agree with a material change, you should stop using the platform and close your account.
For any privacy-related question, data rights request, security concern, or complaint, the primary contact is support@rich99.best. Rich99 will acknowledge your message and provide an initial response within a reasonable time after confirming your identity.
Exercising Your Data Rights on Rich99
Under Republic Act 10173 (Data Privacy Act of 2012) and the rich99 Privacy Policy, every registered player in the Philippines has concrete rights over their personal data. These are not theoretical — they are enforceable, and rich99 has a process to handle each type of request.
The most common request we receive from Filipino players is access — wanting to know what information rich99 holds and where it came from. You can submit this request at any time. After verifying your identity, rich99 will provide a summary of the data categories held, the sources, and the third parties that have received information in connection with your account.
Correction requests are also straightforward. If your registered name, mobile number, address, or other information is outdated or incorrect, you can ask rich99 to fix it. For some fields, you may be able to update the information directly in your account settings. For others, a support request with supporting documents may be needed.
If you want to close your account and have your data deleted, rich99 will process your request subject to any retention requirements that apply — for example, financial records that must be kept under anti-money laundering or gaming regulations. Where deletion is not possible, rich99 will explain why and describe what restrictions apply to the retained data.
All privacy rights requests should be sent to support@rich99.best. Include your full registered name, account reference or mobile number, and a clear description of what you are requesting. Rich99 will acknowledge your message and provide a substantive response after identity confirmation, within the timeframe required under applicable Philippine data privacy rules.
National Privacy Commission
If you are not satisfied with how rich99 has handled your data rights request, you may lodge a complaint with the National Privacy Commission of the Philippines. Rich99 will cooperate with any NPC investigation or inquiry relating to data processing under this policy.
Your Data Is Safe at Rich99 — Register with Confidence
Create a free account, deposit via GCash or Maya, and play knowing your personal information is handled responsibly.